Question 1

How long does it take to receive my order?

Accepted Answer

Stocked items typically ship within 1–3 business days. Made-to-order items take 3–14 business days depending on complexity. Lead times are shown on each product page.

Question 2

What materials do you use?

Accepted Answer

We primarily use PLA and PETG filaments, which are strong, durable, and available in a wide range of colours. Some specialty items use resin for finer detail. The material is listed on each product page.

Question 3

Can I request a custom colour?

Accepted Answer

Yes! Most standard products can be made in any colour we stock. Use the options selector on the product page, or reach out via the Custom Order form for special requests.

Question 4

Do you offer local pickup?

Accepted Answer

We occasionally offer local pickup from the Canberra area. When available, a $0 pickup option will appear at checkout. Check our Facebook page for the latest updates.

Question 5

What is your return policy?

Accepted Answer

We want you to love your purchase. If there's a defect or damage during shipping, contact us within 7 days of delivery and we'll make it right. Custom and personalised items are non-refundable unless defective.

Question 6

Can you print from my own design?

Accepted Answer

Absolutely! We can print from customer-supplied STL or 3MF files. Submit a custom order request with your file and we'll provide a quote within 24–48 hours.

Question 7

How do I care for my 3D print?

Accepted Answer

PLA prints can soften in temperatures above 60°C, so avoid leaving them in hot cars. Clean with a damp cloth. Avoid prolonged exposure to direct sunlight to prevent colour fading.

Question 8

Do you ship internationally?

Accepted Answer

Currently we ship within Australia and New Zealand only. International shipping may be available in the future — follow our Facebook page for updates.

Question 9

Where is SK3D based?

Accepted Answer

SK3D is a local business based in Canberra, ACT. Every order is designed and 3D printed here in Canberra, then shipped Australia-wide (and to New Zealand). When local pickup is available, it's also arranged within the Canberra area.

Question 10

How fast can you 3D print an order in Canberra?

Accepted Answer

Because we print in-house in Canberra, in-stock items usually ship within 1–3 business days and many custom jobs are turned around in under a week. Need something urgently? Mention your deadline in a custom order request and we'll tell you straight away if we can hit it.

Question 11

How much does custom 3D printing cost?

Accepted Answer

Custom 3D printing is priced per job based on size, material, print time and finishing. Small keychains and parts often start around a few dollars, while larger or multi-part pieces cost more. Send us your idea or STL/3MF file through the custom order form and we'll reply with a fixed quote within 24–48 hours — no obligation.

Question 12

What can SK3D 3D print for me?

Accepted Answer

We print custom keychains, trading-card and collectible display stands, hobby and tabletop parts, nameplates, replacement parts, props and one-off personalised gifts. If you can describe it or supply a model, we can usually print it in PLA or PETG — just ask.

Question 13

Why choose a local Canberra 3D printing service over ordering online?

Accepted Answer

Ordering locally from SK3D means faster turnaround, no long interstate shipping waits, real human support from a Canberra maker, and the ability to tweak colours, sizing and finish before we print. You're also supporting a small local business rather than a faceless overseas factory.

Frequently Asked Questions

Ordering & Shipping

Materials & Care

Custom Requests

Local & Canberra

Frequently Asked Questions

Ordering & Shipping

Materials & Care

Custom Requests

Local & Canberra