Legal

Privacy Policy

Name: SK3D
Address: Canberra, ACT, AU
Price range: $$

How we handle your personal information.

Last updated: 6 June 2026

SK3D ("we", "us") is a custom 3D-printing business based in Canberra, ACT, Australia. We respect your privacy and handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

Contact and order details you provide: name, email, phone, and shipping address.
Custom-order information: your design notes, dimensions, reference images and files.
Order and payment records (payments are processed by Stripe — we never see or store your full card number).
Basic analytics about how the site is used (e.g. pages visited), via privacy-friendly analytics.

How we use it

To process, make and deliver your orders, and provide quotes for custom work.
To contact you about your order or enquiry.
To improve our products, website and service.
To meet our legal and tax obligations.

We do not sell your personal information, and we don't send marketing emails unless you ask us to.

Who we share it with

We only share what's necessary with trusted providers who help us run the store:

Stripe — payment processing.
Vercel — website hosting and image storage.
Neon — secure database hosting.
Resend — sending order and enquiry emails.
Couriers/Australia Post — to deliver your order.

Cookies & analytics

We use essential cookies (for example, to keep your cart and admin session working) and aggregate analytics to understand site usage. You can block cookies in your browser, though some features may not work as well.

Data retention & security

We keep order records for as long as needed to fulfil orders and meet legal obligations, then delete or de-identify them. We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

Your rights

You can ask to access or correct the personal information we hold about you, or ask us to delete it where we're not required to keep it. Email us at hello@sk3d.com.auand we'll help.

Contact

Questions about this policy? Email hello@sk3d.com.au.

What we collect

Contact and order details you provide: name, email, phone, and shipping address.
Custom-order information: your design notes, dimensions, reference images and files.
Order and payment records (payments are processed by Stripe — we never see or store your full card number).
Basic analytics about how the site is used (e.g. pages visited), via privacy-friendly analytics.

How we use it

To process, make and deliver your orders, and provide quotes for custom work.
To contact you about your order or enquiry.
To improve our products, website and service.
To meet our legal and tax obligations.

We do not sell your personal information, and we don't send marketing emails unless you ask us to.