Legal
If something isn't right, we'll make it right.
Last updated: 6 June 2026
Your purchases come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they aren't of acceptable quality.
If your item arrives faulty or is damaged in transit, contact us within 7 days of delivery at hello@sk3d.com.auwith your order number and a photo. We'll arrange a repair, replacement or refund.
Because most items are printed to order, we're generally unable to accept returns for change of mind. If you're unsure about a product, get in touch before ordering and we're happy to help.
Custom and personalised pieces are made specifically for you and can't be returned unless they're faulty or not as described. Please double-check spelling, colours and dimensions before you order.
Approved refunds are returned to your original payment method via Stripe. Please allow a few business days for it to appear, depending on your bank.
To start a return or ask a question, email hello@sk3d.com.au with your order number.